Thank you for buying products from Golden Crown Co.
We appreciate the opportunity to earn your business and we want you to be completely satisfied.
If you have any questions, please e-mail or call us directly. We will respond to your requests promptly and
professionally. Although our service is very timely and the procedure is very simple, we urge you to kindly
read the policies BEFORE you buy from us.
LEBANON (local orders)
Contracts and orders are accepted only subject to our Customer Purchasing Terms & Conditions as set out herein and the client shall be bound by such conditions. No modification of these conditions or the particulars contained in our acceptance will be recognized by us unless expressly accepted by us in writing. Unless so agreed, any qualifications thereof or difference contained in the client's own order shall be inapplicable.
ACCEPTANCE & ORDERING PROCEDURE
Once we receive your order, and after receiving the first automatically generated e-mail on your side, we will send you a confirmation e-mail including your completed Sales Order, and we will get in touch with you on the phone if necessary in case there is something to be cleared up prior to your order confirmation.
If you cancel your order prior to mailing, we will cancel the transaction and no fees or charges will apply. If you wish to cancel your order after it's mailed but before you receive it, you must refuse the products upon delivery. The postman will be instructed to accept your decision and return the products.
RETURN & REFUND POLICY
We want you to love your product. Every effort has been taken to make this product highly satisfactory and to ensure you receive the goods in perfect condition. That's why all products are carefully checked and packed before dispatch. If you are not completely satisfied with your purchase, you may return the item within 72 hours of the date on the invoice.
To return your product and receive full refund, you have to visit us at our showroom with your invoice. Please note that in case you cannot come personally, any holder of the invoice is eligible for a refund.
Returned products must be in their original packaging and in perfect unused condition. Do not dispose of the boxes or any packaging materials until you have inspected your order and are satisfied with the products you have received.
Again thank you for purchasing products from Golden Crown Co. We sincerely appreciate your business and thank you for having a helping hand in encouraging the Lebanese industry by buying Made in Lebanon products and help in forming the future of our country.
NON-ACCEPTANCE OF RETURNS
In the event that the above-listed conditions are not followed, or if the returned items are damaged or used, Golden Crown Co. reserves the right not to accept them.
The reimbursement of the total amount of the returned items will be carried out as soon as we receive the product from you. It will be paid in cash.
Contracts and orders are accepted only subject to our Customer Purchasing Terms & Conditions as set out herein and the client shall be bound by such conditions. No modification of these conditions or the particulars contained in our acceptance will be recognized by us unless expressly accepted by us in writing. Unless so agreed, any qualifications thereof or difference contained in the client’s own order shall be inapplicable.
ACCEPTANCE & ORDERING PROCEDURE
Once we receive your order, we will send you a confirmation e-mail including your completed Sales Order and the shipping charges necessary for fast and safe shipment to your country.
We make every attempt to cancel an order as soon as possible upon receipt of your cancellation request. However, we cannot cancel an order once it has been processed.
RETURN & REFUND DETAILS
We are sorry to inform you that we cannot return or refund your purchases under any circumstances. In case the shipped product is to be returned, the government will charge double its price at Customs & Duties, which commercially would jeopardize our existence and our whole business process. Although we are constantly doing efforts to find a solution, we promise to provide you with the best and keep you satisfied at all times.
Golden Crown Co. gladly accepts orders from all around the globe. We will make all the necessary comparisons to give you the best shipping price to your door, unless you specify a certain shipping company of your preference. Shipping rates and fees may vary depending on the delivery address for your order. You will be receiving all the necessary information regarding your shipment and the shipment fees along with your order confirmation.
Your packages may be subject to the customs fees and import duties of the country to which you want your order shipped. These charges are always the recipient's responsibility.
Kindly transfer your payments to the order of:
First name: Jihane
Last name: Abou Saad
Tel: 961 3 270543
Address: Nahr El Mot, Nassim Haroun Bldg., # 191, Beirut, Lebanon